1Z0-1161-1 ONLINE TEST - INTERACTIVE 1Z0-1161-1 PRACTICE EXAM

1Z0-1161-1 Online Test - Interactive 1Z0-1161-1 Practice Exam

1Z0-1161-1 Online Test - Interactive 1Z0-1161-1 Practice Exam

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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q18-Q23):

NEW QUESTION # 18
What is the primary function of the Supplier Portal in Oracle Fusion Cloud CX?

  • A. To provide real-time analytics for supplier performance.
  • B. To allow suppliers to manage purchase orders and invoices in real time.
  • C. To eliminate the need for supplier collaboration.
  • D. To automate the creation of supplier contracts.

Answer: B


NEW QUESTION # 19
How is the effectiveness of the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance measured?

  • A. By analyzing sales metrics, such as deal size and pipeline growth post-coaching.
  • B. By counting the number of coaching sessions conducted.
  • C. By reviewing the coaching plan's structure and content.
  • D. By evaluating manager feedback regarding the OMBP's success.

Answer: A

Explanation:
The effectiveness of the Coaching Plan to Performance OMBP is best measured by analyzing sales metrics, such as deal size and pipeline growth post-coaching. This approach ties coaching directly to tangible business outcomes, reflecting its impact on sales performance.
Deal Size: Indicates whether coaching improves reps' ability to close higher-value deals.
Pipeline Growth: Shows if coaching enhances opportunity creation and progression.
These metrics provide objective evidence of productivity and revenue improvements, the ultimate goals of coaching.
Option A (Manager Feedback): Subjective feedback is useful but lacks the precision of data-driven metrics.
Option B (Plan Structure): Reviewing content doesn't measure real-world impact.
Option D (Session Count): Quantity of sessions doesn't guarantee quality or results.
Oracle Fusion CX Sales Performance documentation, including "CX Analytics FAQs," underscores sales metrics as the standard for evaluating performance-focused processes like coaching.


NEW QUESTION # 20
What is the purpose of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

  • A. To eliminate the need for customer support.
  • B. To automate customer inquiries and reduce agent interaction.
  • C. To provide agents with real-time customer context and AI-powered tools.
  • D. To focus on agent training without resolving customer issues.

Answer: C

Explanation:
The Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service streamlines issue resolution. Its purpose is to provide agents with real-time customer context and AI-powered tools.
Real-time Context: Delivers customer history and issue details for informed responses.
AI-Powered Tools: Includes knowledge search and predictive suggestions, enhancing resolution speed and quality.
Outcome: Boosts agent efficiency and customer satisfaction.
Option A (No Support): Contradicts the OMBP's service focus.
Option B (Training): Training alone doesn't address resolution.
Option D (Automation): Focuses on agent assistance, not full automation.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," supports this purpose.


NEW QUESTION # 21
Which feature in Oracle Fusion Cloud SCM ensures optimal inventory levels by tracking stock movement?

  • A. Supplier Qualification.
  • B. Cost Accounting.
  • C. Inventory Management.
  • D. Manufacturing Execution.

Answer: C

Explanation:
Oracle Fusion Cloud SCM optimizes inventory through various features, but Inventory Management ensures optimal levels by tracking stock movement.
Capabilities: Monitors stock inflows, outflows, and current levels across warehouses, enabling real-time visibility and control.
Optimization: Balances stock to meet demand without overstocking, reducing carrying costs and stockouts.
Option A (Manufacturing Execution): Manages production, not inventory tracking.
Option C (Supplier Qualification): Assesses suppliers, not stock levels.
Option D (Cost Accounting): Tracks costs, not physical inventory movement.
Oracle Fusion Cloud SCM documentation, like "Inventory Management Guides," highlights this feature's role in stock optimization.


NEW QUESTION # 22
Which KPI provides a comprehensive evaluation of the Nurture to Opportunity OMBP's success in Oracle Fusion Cloud CX Marketing?

  • A. Number of new customer acquisitions and the total revenue generated from the targeted opportunity.
  • B. Sales teams' productivity and training hours dedicated to the campaign nurturing process.
  • C. Website traffic and engagement metrics, such as page views and conversion rates.

Answer: A

Explanation:
The Nurture to Opportunity OMBP in Oracle Fusion Cloud CX Marketing focuses on nurturing leads into sales opportunities. The KPI that provides a comprehensive evaluation of its success is the number of new customer acquisitions and the total revenue generated from the targeted opportunity.
New Customer Acquisitions: Measures the OMBP's ability to convert nurtured leads into customers, reflecting its effectiveness.
Total Revenue Generated: Ties nurturing efforts to financial outcomes, providing a holistic view of business impact.
Together, these metrics assess both quantity and value, key to a comprehensive evaluation.
Option A (Productivity/Training): Internal metrics don't directly measure nurturing success.
Option B (Website Metrics): Engagement is an intermediate step, not a comprehensive outcome.
Oracle Fusion CX Marketing documentation, like "CX Analytics FAQs," highlights acquisition and revenue as critical success KPIs for nurturing processes.


NEW QUESTION # 23
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